Notification of user subscription to courses

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tempuser
FormaLms Expert
Posts: 76
Joined: Wed Feb 28, 2018 8:26 am

Notification of user subscription to courses

Post by tempuser » Mon May 14, 2018 7:26 pm

Hello,

When I add a user to a course, and while the checkbox titled 'send email to subscribed users' is checked, there is no email sent to added users, only notification to admin (although they are already added by admin himself).

What is the fix for this bug?

alfa24
FormaLms Expert
Posts: 167
Joined: Fri Nov 24, 2017 8:45 am
Version: forma.lms 1.4.2

Re: Notification of user subscription to courses

Post by alfa24 » Mon May 14, 2018 7:45 pm

Event manager screenshot?
I'm Jasmines, the One

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max
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Joined: Thu Mar 01, 2012 10:41 am

Re: Notification of user subscription to courses

Post by max » Tue May 15, 2018 9:52 am

Hi Tempuser, in our experience the e-mail sent to subscribed users works correctly. The notification to admin depends on the event manager settings, but the two things are not related.
Are you sure the users have an e-mail address associated to their profile? Have you tried enrolling yourself to a course and sending the message to you?
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tempuser
FormaLms Expert
Posts: 76
Joined: Wed Feb 28, 2018 8:26 am

Re: Notification of user subscription to courses

Post by tempuser » Tue May 15, 2018 10:27 am

Yes I tried this and the email is not sent. The sequence starts from the courses page, going to subscribers of the course, then 'add' then selecting users, confirming, checking the 'send email' checkbox, and submitting. The email is not sent. All users have verified and confirmed email addresses.

alfa24
FormaLms Expert
Posts: 167
Joined: Fri Nov 24, 2017 8:45 am
Version: forma.lms 1.4.2

Re: Notification of user subscription to courses

Post by alfa24 » Tue May 15, 2018 11:32 am

Go to /appCore/index.php?modname=event_manager&op=display&of_platform=framework and post a screenshot.
I'm Jasmines, the One

tempuser
FormaLms Expert
Posts: 76
Joined: Wed Feb 28, 2018 8:26 am

Re: Notification of user subscription to courses

Post by tempuser » Tue May 15, 2018 7:27 pm

Everything is set to mandatory. I don't think even there is a setting for this scenario in the Event Manager. The checkbox is available at the time of adding users to the course, not in the Event Manager.

tempuser
FormaLms Expert
Posts: 76
Joined: Wed Feb 28, 2018 8:26 am

Re: Notification of user subscription to courses

Post by tempuser » Sun May 20, 2018 8:48 pm

Anybody was able to reproduce this issue? The same thing happens when subscribing users to courses from the admin home page. What's wrong? The user email is valid and receives mails from other places in the system.

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murat
FormaLms Expert
Posts: 104
Joined: Fri Oct 12, 2012 6:28 pm
Version: forma.lms 1.4

Re: Notification of user subscription to courses

Post by murat » Tue Jun 19, 2018 2:14 pm

Have you tried a copy lms on another server?

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